FAQ
Terms and conditions The following terms and conditions of sale and delivery apply to all purchases and deliveries from STINE HVID WEBSHOP
Company information:
STINE HVID
Holmevej 42
3400 Hillerød
DENMARK
Tel. 21498005
Mail: stinehvid.art@gmail.com
CVR. 33739478
Payment STINE HVID SHOP accepts payment with Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard, Apple Pay, Google Pay and Paypal. Payment will only be debited from your account when the item is dispatched.
It is also possible to pay via invoice and regular bank transfer, contact: stinehvid.art@gmail.com if this is desired.
All amounts are in DKK. Danish kroner and is incl. VAT
STINE HVID WEBSHOP uses an approved payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Order confirmation When you have completed a purchase, you will receive an order confirmation by email within a few minutes. Please use the indicated order number as a reference for inquiries regarding your order.
Delivery Shipping of goods within Denmark's borders takes place with POSTNORD, unless otherwise agreed.
The delivery time is normally 2-4 working days. When your order is dispatched, you will receive an email and/or SMS directly from POSTNORD with information so that you can follow the shipment.
Reservations are made for delays due to POSTNORD or force majeure beyond STINE HVID SHOP control.
Delivery of goods from
Right of complaint There is a 2-year right of complaint in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing.
The complaint does not apply to errors or damage caused by incorrect operation of the product.
In the case of returns, contact and complaints are sent to:
STINE WHITE
Holmevej 42
3400 Hillerød
Tel. 21498005
Mail: stinehvid.art@gmail.com
CVR: 33739478
Packages sent on cash on delivery are not accepted.
Refund If a refund has been agreed, the amount will be returned in the same way as it was paid.
Right of withdrawal There is a 14-day full right of return on goods purchased in our webshop.
The period is calculated from the day you receive the order.
Return costs are your own responsibility.
Cancellation must be reported to us no later than 14 days after the purchase and you must return the shipment no later than 14 days after.
The notice must be given by mail at stinehvid.art@gmail.com. In the message, you must make us clearly aware that you wish to exercise your right of withdrawal.
The condition of the item when you send it back
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words – you can try the product in the same way as if you tried it in a physical store.
If the item has been tried on in addition to what is described above, we consider it as used, which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the item's commercial value.
In order to receive the full purchase amount back, you must therefore do the same as you can in a physical store. You may test the product, but not actually use it.
NB : THE RIGHT OF WITHDRAWAL DOES NOT APPLY TO 'PERSONAL GRUMPY OWLS PAINTINGS'. As these are specially designed according to the customer's wishes.